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Privacy Policy

Effective Date: July 3, 2018

SweetSpot Labs Inc. (referred to in this policy as "SweetSpot" or "we" or "us") is committed to collecting, using and disclosing the personal information of our customers that is in our custody or under our control, including personal information that has been transferred to or received from a third party, in a responsible manner and in accordance with applicable laws. By submitting personal information to SweetSpot via this website or by any other means, you consent to the collection, use and disclosure of personal information in the manner as described by this Privacy Policy and as permitted or required by law.

From time to time we may change our Privacy Policies. We will notify you of any material changes to our Privacy Policy by posting an updated copy on our website. Please check our website periodically for updates.

Personal Information

Personal information includes any information about an identifiable individual. For SweetSpot’s purposes this includes, but is not limited to, name, billing address, shipping address, email address, telephone number, credit card information and banking information. Personal information may not include business contact information, such as the name, title, business address and telephone number of an employee of an organization.

Our Collection of Personal Information

Whenever SweetSpot collects personal information, we endeavor to disclose the purpose(s) for which we are collecting the information, the manner in which we plan to use the information, and the entities to whom the information will be disclosed.

Our Use of Personal Information

We may use and disclose your personal information, alone or in combination with non-identifying information collected through this website (collectively, “Visitor Data”), to:

  • Customize your website experience with us, including to: remember customer interests and preferences; customize the products and services we share with customers; and track and categorize customer activity and interests on our website;
  • Customize and/or direct advertising and marketing to you from our website, or other sites or locations, for example: if you view a product on our website, you may see ads for that product on our or third party websites and applications; 
  • To perform quality control and analytic functions to further enhance and develop our communications and services, such as to: create digital profiles, understand how customers use our website, products and services; generate insights and understand how customers interact with us; and improve our website, products and services; 
  • To carry out activities related to our operations, such as providing certain services necessary for the administration of this website, product shipment and delivery, and payment processing; and
  • To gather other potential similar customers for our services, by using your information, by digital searching or other means.

Disclosure of Personal information

To perform any of the activities described in this Privacy Policy, we may use third-party service providers or partners with whom we may collaborate, including the following:

  • Customer service and support providers;
  • Shipping and fulfillment service providers;
  • Payment processing providers;
  • Survey and market research providers;
  • Advertising partners;
  • Customer reviews & testimonials providers (see customer reviews and testimonials section below)
  • Analytics organizations (see Our Use of Personal Information above); and
  • Technology providers (including technology support, email and web hosting providers, email and text communications providers, and mobile app developers).

The use, retention and handling of your Visitor Data may also be governed by the policies and procedures of such third-party service providers. Please note that some of our third-party service providers or partners are located outside of Canada and, as such, are subject to foreign laws, including laws that may require disclosure of personal information to government agencies in those countries.

We may also disclose your personal data to comply with a legal or regulatory obligation, protect and defend SweetSpot’s rights or property, protect the safety of our customers and website users or the public, or to protect against legal liability.

Unless prohibited by applicable law, we reserve the right to transfer the information we maintain in the event we sell or transfer all or a portion of our business or assets. If we engage in such a sale or transfer, we will – where required by applicable law – make reasonable efforts to direct the recipient to use your personal information in a manner that is consistent with this Privacy Policy. After such a sale or transfer, you may contact the recipient with any inquiries concerning the processing of your personal data.

You may withdraw consent for the above uses at any time (except towards the use of such information for the fulfillment of SweetSpot’s legal obligations) by contacting us at the contact information listed below. By withdrawing consent, you may limit our ability to provide certain services to you. The non-identifying information we collect is set out below.

Retention of Personal Information

We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Our Use of Non-Identifying Information Collected Through this Website

Our server may automatically record certain technical information related to your visit to this website such as the internet domain for your internet service provider the internet protocol address of the computer accessing the website, the date and time that you visited this website and a record of which pages you viewed while you were visiting this website. This information is anonymous and does not identify you personally. Cookies are small text files that become stored on your computer's hard-drive when you visit certain websites. These files are then used by the operators of such websites as a kind of electronic identification tag when you re-visit these sites. SweetSpot may, from time to time, collect non-personal information about you and your use of this website through the use of cookies. This information indicates user interests and behaviours.

Customer Reviews and Testimonials

We utilize PowerReviews, Inc. (“PowerReviews”) to provide services in connection with supporting customer reviews of our products and services (the “Review Service”). Through the Review Service, you may submit star ratings, reviews, comments, photos, videos, questions, and other user-generated content (collectively, “UGC”). Any UGC you submit may be used for advertising purposes and posted to publicly-facing websites, including other websites across the Internet on the PowerReviews network in addition to the website that you originally submitted the UGC. Accordingly, please do not post anything that you do not want to share with the general public (for example, financial information, social security number, etc.). In addition, the UGC that you submit may be used for other advertising, analytic and statistical purposes including, for example, product improvement, benchmarking (e.g. where various products/services or categories of products/services are compared against each other or against the market as a whole), sentiment analysis (e.g. using the data from multiple reviews it is possible to determine how consumers as a whole feel about a product/service), and online behavioral advertising. We and/or PowerReviews may also collect other types of information in connection with your activities on the Review Service, such as demographic information (including, without limitation, your age, sex, occupation, interests, location, and income) and information about or contained in postings you make in forums or any other interactive areas of the Review Service, your answers to surveys, your participation in sweepstakes, contests, games and promotional offers; and in any email request you send us for any reason (such as to provide us with comments or feedback). For additional information, please see PowerReviews’ privacy policy (available at www.powerreviews.com/privacy-policy/).

Access and Correction of Personal Information

Individuals may inquire about the personal information that SweetSpot has in its custody by contacting us at the email address below. Where we are informed personal information that is used on an on-going basis is found to be incorrect, incomplete or inaccurate, steps will be taken to ensure that it is corrected.

Jurisdiction

These terms and conditions are governed by the laws of the Province of Nova Scotia and the laws of Canada applicable therein, without respect to its conflict of laws principles and you expressly agree that exclusive jurisdiction for any dispute with SweetSpot in any way relating to this site resides in the Courts of the Province of Nova Scotia.

Contact

SweetSpot Labs Inc.
1496 Lower Water Street, Suite 314
Halifax, NS B3J 1R9
Canada

Tel: 902.455.1575
Email: hello@sweetspotlabs.com